Freedom From Command and Control: Rethinking Management for Lean Service [Audiobook] download free by John Seddon

Freedom From Command and Control: Rethinking Management for Lean Service Audiobook download free by John Seddon
  • Listen audiobook: Freedom From Command and Control: Rethinking Management for Lean Service
  • Author: John Seddon
  • Release date: 2005/4/29
  • Publisher: TAYLOR & FRANCIS INC
  • Language: English
  • Genre or Collection: Technology and Engineering
  • ISBN: 9781563273278
  • Rating: 9.71 of 10
  • Votes: 827
  • Review by: Brenda Healey
  • Review rating: 9.64 of 10
  • Review Date: 2018/10/31
  • Duration: 3H11M9S in 256 kbps (51.2 MB)
  • Date of creation of the audiobook: 2018-08-31
  • You can listen to this audiobook in formats: WAV, MPEG-4 SLS, MP3, WMA, AAC, MPEG4, FLAC, OGG (compression AZW3, RAR, TZO, ALZ, ZIP, LZ)
  • Total pages original book: 256
  • Includes a PDF summary of 24 pages
  • Duration of the summary (audio): 17M48S (4.8 MB)
  • Description or summary of the audiobook: 'Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers.' An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.
  • Other categories, genre or collection: Business & Management, Production & Quality Control Management, Other Manufacturing Technologies, Office Systems & Equipment, Personnel & Human Resources Management
  • Download servers: Google Drive, Uploaded, 4Shared, Your Bittorrent, MEGA, IDrive, Dropbox. Compressed in AZW3, RAR, TZO, ALZ, ZIP, LZ
  • Format: Hardback
  • Approximate value: 68.35 USD
  • Dimensions: 152x229x18.8mm
  • Weight: 522g
  • Printed by: Productivity Press
  • Published in: Portland, United States

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